Q:When Will My Order Ship?
A:Orders are usually processed and shipped within 3 working days of purchase.
Q:How Long Does Shipping Take?
A:Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
Q:How Do I Cancel An Order?
A:We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
Q:What Is Your Return Policy?
A:If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.Transcend reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
* Cosmetics, Lingerie and underwearapewear are final sale for hygienic reasons.
Q:What Methods of Payment Do You Accept?
A:We accept Paypal.After submitting an order, you will be redirected to PayPal to complete the transaction.
1.Log in to your PayPal account or use Credit Card Express;
2.Enter your card details and the order will be shipped to your PayPal address. Then click “Submit”;
3.Your payment will be processed and an invoice will be sent to your e-mail address;
NOTE: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.